Overview
Ignite collaborated with IBM to deliver comprehensive IMAC (Install, Move, Add, Change) services, ad hoc project support, and field service delivery for a Big Four Banking client across Australia. This large-scale engagement spanned branches, business banking centres, and corporate sites, ensuring seamless execution of IT projects and field services while maintaining the highest standards of efficiency and reliability.
Challenges
The project posed several challenges due to its scale and dynamic requirements:
- Complex System Migrations: Hardware and software migrations across multiple locations introduced variations in setups, leading to potential compatibility and deployment issues.
- Emerging Ad Hoc Requirements: The client faced unpredictable technical challenges requiring immediate solutions, including critical issues like BitLocker.
- High Volume of R&R Projects: Managing over 350 relocation and refurbishment jobs demanded rapid deployment of resources and adaptability to last-minute schedule changes.
- Corporate Location Support: Tasks such as office relocations, hardware mapping, and post-renovation testing required meticulous planning and execution to maintain operational continuity.
Solutions
Ignite implemented a tailored service delivery model to address the client’s diverse needs effectively which were highly responsive and flexible ‘on demand’ solutions including:
Successfully completed over 350 relocation and refurbishment projects with 1-2 consultants per job, often with less than two hours’ notice and then provided ongoing ad hoc support for emerging challenges
Delivered project works, including connectivity support, hardware mapping, and testing of network infrastructure post-renovations
Supervised disaster recovery programs to ensure preparedness and operational resilience.
Closed 36 branches over 2 consecutive Fridays across 3 states while meeting tight deadlines despite schedule changes.
Outcomes
Ignite’s strategic approach and seamless execution delivered tangible results for the client:
Successful Project Completion: Over 350 corporate relocation jobs were completed efficiently, including high-profile branch closures across multiple states.
Operational Continuity: Maintained consistency and stability across IT systems and projects, even during transitions and schedule shifts.
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