Empowering Excellence: Credibility Through Customer Stories

Following the catastrophic bushfires of 2019, a state emergency services agency was tasked with implementing 77 Royal Commission-directed initiatives to enhance preparedness and performance for future emergencies. This ambitious transformation required a combination of the right talent, advanced technology, and innovative processes. Ignite’s digital transformation consulting team played a critical role in conducting a strategic review and redesign of the agency’s enterprise-wide reporting and analytics (R&A) functions, driving impactful change within the organisation.

A leading national telecommunications company with 68 retail sites across Australia serving millions of customers, faced complex challenges in managing its IT operations resulting in operational inefficiencies and significant downtime. Ignite provided a tailored managed services solution that was reliable, scalable, and cost effective, enabling streamlined operations, improvements in system performance and reduced operational disruptions

The client had embarked on a digital transformation journey which included an initiative to develop a Secure Customer Portal aimed at enhancing customer interaction, streamlining operations and focusing on securely handling sensitive, personally identifiable information. Security was of paramount concern and every aspect of the Portal was designed with a view to ensuring security at all levels.

The approach involved 2 phases across people, processes and technology. The first phase involved gaining a deep understanding of current state inefficiencies by mapping processes and then defining priorities and key success metrics. The second phase involved defining the ‘to be’ state before exploring solution options for systems configuration and rollout.

Ignite’s client, a national accreditation authority in the health sector, had made significant progress in modernising its technology stack over recent times. However, it was seeking to drive the next stage of its digital transformation by uplifting its mission critical CRM system as well as a website portal in order to derive higher quality data driven insights to improve staff experiences, enhance productivity and inform better business decision making.

Ignite partnered with a fast-growing biomedical company to support its expansion by laying the foundation for a robust cybersecurity framework. As the company embarked on its cybersecurity journey, it sought to make its first critical hire for this area. Ignite worked closely with the organisation to define the role and secure an expert who could meet the unique technical and regulatory needs of the biomedical industry while aligning with the company’s growth trajectory.