Overview
Ignite has a longstanding relationship with a high profile Federal Government Department spanning many years providing a range of IT-related services including managing service desk support, infrastructure engineering, and systems administration.
Challenges
The Department faced persistent challenges in sustaining a skilled IT workforce that addressed service desk operations, infrastructure engineering, and systems administration. Recruitment difficulties were compounded by the need for security-cleared personnel and the ability to scale quickly during high-demand periods.
Solution
- Team Deployment: 20 skilled professionals, including team leads, analysts, and support staff.
- Talent Pipeline: Recruited and developed non-cleared candidates for advanced roles.
- Rapid Recruitment: Delivered five desktop support staff in two weeks for a special Taskforce.
- Comprehensive Support: Ongoing contractor care, feedback, and optimised workflows.
Outcomes
- Stability: Maintained operational continuity with reduced disruptions.
- Efficiency: Improved issue resolution and reduced downtime.
- Critical Event Success: Delivered timely staffing for high-priority projects.
- Partnership Growth: Reinforced long-term collaboration with the client.
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